All products are shipped F.O.B. Loganville, GA via UPS or LTL (depending on weight) unless we opt to ship direct from the Manufacturer or importer.
Stock items: Same day or next working day
Non stock or special order items: Depends on the Manufacturer or Importer. We usually estimate a week to ten days, longer for imported items.
Pro Pack Solutions, Inc. reserves the right to inspect and make a final inspection of all returned merchandise. If our inspection determines that the product is not defective, a restocking fee of 25% and all applicable shipping costs will be deducted from your credit. A 25% restocking charge is applied to all products returned to our stock due to customer mis-ordering, inability to use or sell the product, or non-acceptance of the shipment. International orders, special order items and electronic replacement parts not returnable.
All claims for damage or shortage must made within 10 calendar days of receipt of product.