We are posting most prices on our web site. Every effort is being made to reflect correct pricing and be competitive at the same time. As many of our vendors do not announce price changes until after they occur, we will verify all pricing prior to shipping and if there are any discrepancies we will advise before we ship.
If you find a better price from a legitimate merchant, we will match the price and give you an additional 10% of the difference. Forward an email with the web site links so we can verify. For more info call our toll free number found at the bottom of all our web pages.
We will also shoot a video clip of any machine in stock with your material. Send a sample with your info and we will show how the machine works. Check out www.videopps.com for info. We encourage you to send samples of your materials for testing to verify the dispenser will work.
If you are interested in an in-house demo, we charge $75.00 per hour plus $1.17 per mile from our offices in Loganville, GA. We will demo anywhere in the USA.
If you visit our warehouse in Loganville, GA we will set up the demo for free on any machine we have in stock.
Credit Card (VISA, MasterCard, AMEX) payment accepted. On International orders we will issue a proforma invoice for payment by wire transfer before processing and shipping. Email your requirements to the email link below.
All products are shipped FOB Loganville, GA via UPS or similar delivery service, unless we opt to ship direct from the Manufacturer or importer. Some products are not able to ship via Air service due to restrictions. We will advise before shipping and reduce the shipping charges.
Stock items: Same day or next working day
Non stock or special order items: Depends on the Manufacturer or Importer. We usually estimate a week to ten days, longer for imported items.
Sales tax will be collected for the states of Georgia and Tennessee.
Pro Pack Solutions®, Inc. reserves the right to inspect and make a final inspection of all returned merchandise. Merchandise must be returned in new salable condition. If our inspection determines that the product is not defective, a restocking fee of 25% and all applicable shipping costs will be deducted from your credit. A 25% restocking charge is applied to all products returned to our stock due to customer mis-ordering, inability to use or sell the product, or non-acceptance of the shipment. Special order items and electronic replacement parts are not returnable. No returns after 14 days.
International orders are not returnable.
All claims for damage or shortage must made within 10 calendar days of receipt of product. All packing materials should be saved in the event we need to file a claim with the shipping company. If you dispose of the packing materials and the shipping company refuses the claim we may not be able to repair or replace the item.
Our minimum order is $50 plus shipping and handling. Called in orders under this minimum will be assessed a $5 small order charge and will be added to your invoice.
To avoid a small order charge, order your items via our shopping cart. Since you enter all the info, we pass the savings on to you.
Warranties vary from manufacturer to manufacturer and apply on all new machines sold by our company. In some instances we will refer warranty work to the manufacturer. Fill out your warranty card to protect your investment. In the event warranty work is required, shipping and transportation are not covered by Pro Pack Solutions or any warranty policies by the manufacturers we represent, and are the owner's responsibility. Email or call for specific details. We also do not offer equipment for use during the warranty repair. If one of the manufacturers we represent offers a loaner, you will need to make the arrangements direct with that manufacturer.
On International orders warranty is limited by most if not all manufacturers due to international shipping costs. Pro Pack Solutions encourages you to find local representation in your specific country before purchasing internationally.
Extended Warranty Policy:
We now offer extended service contracts on many of the machines we offer. Protect your investment for an additional fee. Email for details.