Service Department
Packaging Equipment Repair Services
Any company can sell a tape dispenser, but not every company can fix one.
Download the service ticket, fill it out, and include it in the box with your machine.
We repair the packaging equipment we sell: gummed tape dispensers, label dispensers, label applicators, stencil machines, printers, gluers, and twist tie equipment. If it is part of a packing station, and it came from Pro Pack Solutions, chances are we can repair it.
If you think the issue might be minor, give us a quick call. We may be able to help you identify the fix over the phone and point you toward the part you need.
Call us: (770) 554-1187 | Mon - Fri, 8:30 AM - 5:00 PM EST
Need parts? Browse replacement parts here.
How Our Repair Process Works
- Download and fill out the service ticket PDF.
- Pack your machine securely, include the service ticket, and ship it to our repair department.
- We inspect the machine, send you a repair and return shipping quote, and only proceed once you approve it.
Where To Ship Your Machine
Whenever possible, use the original manufacturer box and packing to protect the machine in transit. If that is not available, pack it securely to prevent damage. If we must provide a replacement box for the return shipment, a box fee will be included in your quote.
Ship to:
Pro Pack Solutions, Inc.
Attn: Repair Dept
2421B Lance Court
Loganville, GA 30052
Once your machine arrives, we will perform an evaluation and send you a quote for repair and return shipping. No work is performed until you approve the quote.
Machines are considered abandoned 30 days after we issue a quote with no response.
Have Questions Before You Start a Repair?
If you are not sure what is wrong with your machine, or you want to confirm that we can service it, fill out the form below and we will reach out.
We are located in the Atlanta metro area. Local customers are welcome to drop off machines during business hours.
Download the service ticket, fill it out, and include it with your machine.
