Service Department
Any company can sell a tape dispenser, but not every company can fix one.
Need your tape or label dispenser repaired, or technical help?
We fix all American made brands of gummed tape dispensers including Better Pack, Marsh, Cyklop and Phoenix.
We also fix twist tie machines, label dispensers, and stencil machines.
Customer service makes the Difference.
Only repairing the obvious issues will cause machines to Yo-Yo between your shipping department and the repair shop.
We service most of the machines found on our website. We also provide necessary parts (for most) and technical information if you want to repair your own equipment.**
We repair top to bottom, left to right. We not only fix the obvious issue but look for potential issues to avoid the yo-yo back and forth servicing and causing a lot of expensive downtime.
How do you get a machine repaired at our shop? What is the process?
- Give us a quick call to discuss what machine you're sending in: (770) 554-1187.
- We might even connect via phone video chat to see if you can avoid sending it in.
- If not, fill out our Service Ticket form and include with your machine. Click here.
- Make sure to include the problems encountered with the machine.
- Ship the machine in the original manufacturer's box to us: Pro Pack Solutions, 2421B Lance Ct., Loganville, GA 30052
- Once we receive the machine, we will contact you with the quote for repair & return shipping costs. You must approve the repair costs before we repair the machine.
- If approved, repairs are made and the machine returned.
Machines are considered abandoned 60 days after quoting.
Available parts lists, service instructions, and trouble shooting guides can be found on the product page for the machine. Check under the "Support" tab on the product page to find manuals, parts lists, and operator guides. Search for the machine via the search engine above or go through the content/category pages.
**A few items we sell have to be returned to the factory due to electronic components.
