Need your tape dispenser fixed? Need parts for your Label dispensers?
We fix most brands of gummed tape dispensers including Better Pack, Marsh, Cyklop, and Phoenix.
Customer service makes the Difference.
We service most of the machines found on our website. We also provide necessary parts (for most) and technical information if you want to repair your own equipment.**
We repair top to bottom, left to right.
How do you get a machine repaired at our shop? What is the process?
- Give us a quick call to discuss what machine you're sending in: (770) 554-1187
- Fill out our Service Ticket form and include with your machine. Click here.
- Ship the machine in the original manufacturer's box to us: Pro Pack Solutions, 2421B Lance Ct., Loganville, GA 30052
- Once we receive the machine, we will contact you with the quote for repair & return shipping costs. You must approve the repair costs before we repair the machine.
- Repairs are made on the machine
- We return the machine to you.
Need us to test tape or labels? Fill out our Material Evaluation Form. Click here for the pdf form.
All machines sent to us for repair will be quoted for your approval first before we repair. Make sure to include the problems encountered with the machine, as well as your name, address and phone number. Machines are considered abandoned 60 days after quoting.
Available parts lists, service instructions, and trouble shooting guides can be found on the product page for the machine. Check under the "Support" tab on the product page to find manuals, parts lists, and operator guides. Search for the machine via the search engine above or go through the content/category pages.
Call for shipping and handling information:
Telephone (770) 554-1187
**A few items we sell have to be returned to the factory due to electronic components.