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Pricing Policy:

We post prices to our web site. Every effort is being made to reflect correct pricing, but some manufacturers do not announce price changes in advance. Price is subject to change. We will not collect any funds until we verify all pricing prior to shipping if there are any discrepancies. 

Payment Terms:

Credit Card payments are accepted and process through Authorize.net or Paypal.

Sales Tax:

Sales tax will be collected for items shipped to Georgia. If we drop ship from a manufacturer and you are located within an area where the manufacturer is required to collect sales tax, we will adjust and add the appropriate sales tax for that jurisdiction.  On sales we have not collected sales tax, we recommend buyers on our website be aware they are responsible to advise their own states taxing authority they have made a purchase from an out of state seller and report the purchase and pay the sales tax direct.

Shipping Options:

Our shopping cart is set up to ship via UPS Ground, Fedex, and in some cases LTL. Expedited shipping is available at an upcharge. We will ship UPS or Fedex collect for orders over $50 on your account. We will need a separate email with your company information, UPS billing address, delivery service requested, and account number. Advise in the notes of the shopping cart order you want your order shipped collect. UPS controls delivery and holiday schedules may interrupt and delay shipments. Check with UPS.com for holiday schedules.

Please note: Not all of our suppliers use Fedex or UPS.  We reserve the right to substitute one service over the other.  Orders that include "free Shipping" will be shipped by our choice of carrier by ground.

The shopping cart is programmed to calculate and charge for shipping and will reflect on your invoice. We will confirm upon receipt of your email, and then collect a reduce amount from your credit card. If you have any questions, don't hesitate to call our office any time Monday through Friday 8:30 am - 5 pm US Eastern Standard Time (-05:00 GMT)

To qualify for same-day shipping, orders must be in stock and placed by 2 PM EST. 

All orders placed with a residential address different than a residential ship to address will be delayed regardless of requested delivery service. We recommend using the phone number used for your credit card on your order.  We do verify the phone number is correct and may call to verify your order. Note: For security measures we recommend all visitors to set up your credit cards to send messages to your cell phone when someone charges to your card.  This is one of the few ways to quickly verify if your credit card identity has been stolen.

International Orders:

International orders are subject to review.

Minimum Orders:

Our minimum order is $50 plus shipping and handling for phoned in orders.

Orders under this minimum will be assessed a $5 small order charge and will be added to your invoice.

Warranty Policy:

Warranties vary from manufacturer to manufacturer and apply on all new machines sold by our company. In some instances we will refer warranty work to the manufacturer. In the event warranty work is required, shipping and transportation are not covered by Pro Pack Solutions or any warranty policies by the manufacturers we represent, and are the owner's responsibility.

Pro Pack Solutions, Inc. hereby expressly disclaim all warranties either express or implied, related to products, including, without limitation, any warranty of merchant-ability or fitness for a particular purpose, or warranty of non-infringement. This disclaimer does not affect the terms of the respective manufacturer’s warranty, if applicable. Email or call for specific details.

Extended Warranty Policy:

We now offer extended service contracts on many of the machines we offer. Protect your investment for an additional fee. Email for details.

Freight terms:

All products are shipped F.O.B. Loganville, GA via UPS Ground or LTL (depending on weight) unless we opt to ship direct from the Manufacturer or importer.

Lead times:

Stock items: Same day or next working day

Non-stock or special order items: Depends on the Manufacturer or Importer. We usually estimate a week to ten days, longer for imported items.

Returns:

Merchandise must be returned in new and salable condition with original packaging. No returns after 14 days. Pro Pack Solutions®, Inc. reserves the right to inspect and make a final inspection of all returned merchandise. Call 877-776-7225 or 770-554-1187 and get an RMA number and instructions on returning your products.  We will send you an email with the information. If our inspection determines that the product is not defective, a restocking fee of 25% and all applicable shipping costs will be deducted from your credit. A 25% restocking charge is applied to all products returned to our stock due to customer mis-ordering, inability to use or sell the product, or non-acceptance of the shipment. Special order items and electronic parts are not returnable. International orders are not returnable.

Claims:

All claims for damage, shortage, or incorrect items must made within 2 calendar days of receipt of product.

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