Terms and Conditions

Pricing Policy:

We post prices to our web site. Every effort is being made to reflect correct pricing, but some manufacturers do not announce price changes in advance. Price is subject to change. We will not collect any funds until we verify all pricing prior to shipping if there are any discrepancies. 

Demo Policy:

If you need a non-special order machine to test for demo we will accept your credit card order with a three day trial period to try the machine without incurring a restock fee as long as the machine is returned in new condition with all packing materials, freight insured to the purchase amount, and all freight charges to and from paid by you. Advise the return tracking number and we will issue credit upon receipt and passing inspection of the machine.

If you are interested in an in-house demo, we charge $75.00 per hour plus $1 per mile, to and fro, based off our offices in Loganville, GA. We will demo anywhere in the USA. If you visit our warehouse in Loganville, GA, we will set up the demo for free.

We will also shoot a video clip of any machine in stock with your material. Send a sample with your info and we will do a live video demo to show how the machine works. Call for details.

Payment Terms:

Credit Card payments are accepted and process through Authorize.net or Paypal.

Sales Tax:

Sales tax will be collected for items shipped to Georgia. If we drop ship from a manufacturer and you are located within an area where the manufacturer is required to collect sales tax, we will adjust and add the appropriate sales tax for that jurisdiction.  On sales we have not collected sales tax, we recommend buyers on our website be aware they are responsible to advise their own states taxing authority they have made a purchase from an out of state seller and report the purchase and pay the sales tax direct.

Shipping Options:

Our shopping cart is set up to ship via UPS Ground. Expedited shipping is available. We will ship UPS collect for orders over $50 on your account. We will need a separate email with your company information, UPS billing address, delivery service requested, and account number. Advise in the notes of the shopping cart order you want your order shipped collect. UPS controls delivery and holiday schedules may interrupt and delay shipments. Check with UPS.com for holiday schedules.

If you want us to ship FedEx for orders over $50 on your account number we will need the same information. Be advised, your order may be delayed a day or so as we do not have a FedEx pick up at our office.

The shopping cart is programmed to calculate and charge for shipping and will reflect on your invoice. We will confirm upon receipt of your email, and then collect a reduce amount from your credit card. If you have any questions, don't hesitate to call our office any time Monday through Friday 8:30 am - 5 pm US Eastern Standard Time (-05:00 GMT)

International Orders:

International orders are subject to review.

Minimum Orders:

Our minimum order is $50 plus shipping and handling for phoned in orders.

Orders under this minimum will be assessed a $5 small order charge and will be added to your invoice.

Warranty Policy:

Warranties vary from manufacturer to manufacturer and apply on all new machines sold by our company. In some instances we will refer warranty work to the manufacturer. In the event warranty work is required, shipping and transportation are not covered by Pro Pack Solutions or any warranty policies by the manufacturers we represent, and are the owner's responsibility.

Pro Pack Solutions, Inc. hereby expressly disclaim all warranties either express or implied, related to products, including, without limitation, any warranty of merchant-ability or fitness for a particular purpose, or warranty of non-infringement. This disclaimer does not affect the terms of the respective manufacturer’s warranty, if applicable. Email or call for specific details.

Extended Warranty Policy:

We now offer extended service contracts on many of the machines we offer. Protect your investment for an additional fee. Email for details.

Freight terms:

All products are shipped F.O.B. Loganville, GA via UPS Ground or LTL (depending on weight) unless we opt to ship direct from the Manufacturer or importer.

Lead times:

Stock items:Same day or next working day

Non-stock or special order items: Depends on the Manufacturer or Importer. We usually estimate a week to ten days, longer for imported items.

Returns:

Merchandise must be returned in new and salable condition with original packaging. No returns after 14 days. Pro Pack Solutions®, Inc. reserves the right to inspect and make a final inspection of all returned merchandise. Call 877-776-7225 or 770-554-1187 and get an RMA number and instructions on returning your products.  We will send you an email with the information. If our inspection determines that the product is not defective, a restocking fee of 25% and all applicable shipping costs will be deducted from your credit. A 25% restocking charge is applied to all products returned to our stock due to customer mis-ordering, inability to use or sell the product, or non-acceptance of the shipment. Special order items and electronic parts are not returnable. International orders are not returnable.

Claims:

All claims for damage, shortage, or incorrect items must made within 2 calendar days of receipt of product.