BP555e Support - eS, eSA, eL, eLA, eFACM
Pro Pack Solutions offers a few links above for tape feeding and a picture parts list. We also offer a pdf with color pictures of the parts.
Parts are available for purchase online. Follow the Parts category to Better Packages, then select the model machine that you have.
If after you purchase parts, you decide you prefer to send the machine in and have our service department repair it, pack the machine (assembled or disassembled) into the original box with the parts and send it in.
For our customers we also offer technical service with live video. We have posted videos regarding set up, maintenance, and some service procedures on our YouTube channel, ProPackSolutions.