Frequently Asked Questions
1) Is a heater necessary? In general the heater isn't mandatory on a tape dispenser. In colder weather and refrigerated environments warm water will reactivate the glues on water activated tape and help it stick quicker.
2) My tape is wet but not sticking, is it the heater? The most important part in wetting the tape is the moistening brush. The brush(es) need to be cleaned every week or two with a mild detergent (avoid hand soaps or detergents that contain softeners), and rinsed well with clean water. Also clean and replace the water in the brush tank. When tape is dispensed it is important the bristles are able to scratch into the dried glues to give you depth penetration. If you notice your packers rubbing the tape trying to get it to stick, clean or replace the brush.
3) How hot does the heater need to be? We recommend turning the knob about 2/3 of the way. It should not be necessary to turn it up all the way as it will result in shortening the life of the brush.
4) Is there any maintenance to the heater? Yes, twice a year make sure to scrape any build-up of dried glues from the underside of the heater with a window scraper.
5) My heater isn't working, what might be wrong? Sounds crazy but make sure the machine is plugged in and turned on. If you have more than one machine, swap out the heater. If the heater still doesn't work it may be the circuit board. If the heater works, remove the cover on the old heater and clean the contacts on the thermostat with 600 sandpaper. If you have the ability to test the thermostat, open and close the knob and see if the contacts are working. If not, replace the thermostat.
